B2B Order Cancellation Policy
At Kishaan, all orders are processed as B2B orders and may involve bulk quantities, product processing, flavouring, packaging, private labeling, or customized requirements. Because orders may enter production soon after confirmation, cancellation depends on the stage of processing.
1. Cancellation Before Processing
A cancellation request may be considered if the order has not yet entered processing or production.
Customers should contact Kishaan as soon as possible with their order details to request cancellation.
2. Orders Under Processing
Once an order has entered processing, grading, roasting, flavouring, packing, or other production activities, cancellation may not be accepted.
This applies to both standard bulk makhana orders and flavoured makhana orders.
3. Private Label & Custom Packaging Orders
For private-label, custom-label, or customized packaging orders, cancellation may not be possible once production, printing, packing, or customization work has started.
Any costs already incurred for customized materials or production may also be non-recoverable.
4. Orders Ready for Dispatch or Shipped
Orders that have been packed and prepared for dispatch, handed over to the logistics partner, or shipped cannot generally be cancelled.
5. Cancellation Due to Change in Requirement
Once an order has been confirmed, cancellation due to a change in business requirements, quantity, flavour preference, packaging preference, or change of mind may not be accepted after processing has started.
Customers are requested to verify the product, quantity, flavour, packaging, shipping details, and other requirements before confirming the order.
6. How to Request Cancellation
To request cancellation, contact the Kishaan team with your order number and relevant order details as soon as possible.
Our team will review the order status and confirm whether cancellation can be processed.
Important: A cancellation request is not considered approved until Kishaan confirms the cancellation.
6. Contact Us for Help
If you need assistance with cancelling an order, reach us at:
Email: kishaan.store@gmail.com
Phone/WhatsApp: +91 7090333572
Support Hours: Monday–Saturday, 10 AM – 6 PM